We recently discovered an error on your account related to your mortgage payment. On December 31, 2020, your December mortgage payment was applied twice to your account. We corrected the issue on January 1, 2021 by removing the double payment.
Unfortunately, the double posting and the correction did not fall within the same month, so we wanted to communicate this along with a copy of your December eStatement. Due to this error, the mortgage loan year-end totals are not accurate on the statement. Please wait for your official 1098 tax form from us (arriving before January 31, 2021) for the correct mortgage interest paid in the year 2020. On the December eStatement you will only see the record of the double posting. Your monthly mortgage billing notice that will arrive to you in mid-January will be accurate with the outstanding loan balance and interest paid in 2020, and your January (or quarterly) statement will include the correction made on January 1, 2021.
We are so sorry for our error and any confusion or inconvenience this may have caused. Please contact our Residential Lending Department at 800.527.3328, ext. 5270 with any questions. We hope you and your family are safe and well.
Vice President, Residential Lending