FAQs - Bill Payment

Accessing Bill Payment

How do I log on LBS Financial's Bill Payment?

There is a link for Bill Payment within CU OnLine. You will not need to re-enter an ID or a password. Once you are in CU OnLine, click on Bill Payment from the top toolbar. Bill Payment will open in a new window (make sure to check your pop-up blocker!)

Do I have to be enrolled in CU OnLine to use Bill Payment?

Yes. You must be enrolled in CU OnLine, LBS Financial’s online banking, before you can sign up for Bill Payment. You must have a Checking account to use Bill Payment.

I’m not yet enrolled in Bill Payment. How do I sign up?

It’s easy! Just log into CU OnLine, click the Bill Payment tab, and click on Enrollment Options, then follow the steps. Make sure to turn off your pop-up blocker as the Bill Payment will open in a new window.

Once your enrollment is received and processed you’re ready to start enjoying the convenience of Bill Payment.

How secure is paying bills online?

Bill Payment is fully secure. It is recommended by security experts to help protect against check fraud and identity theft.

SSL (secure sockets layer) and 128-bit encryption ensures that your connection and information are secure from outside inspection, making information unreadable as it passes over the Internet

This security protects your use of all the products offered in CU OnLine (Bill Payment, eStatements and Popmoney)

Using Bill Payment

How does LBS Financial's Bill Payment through CheckFree work?

  • With CheckFree, you schedule your payments based on the day you want to pay your vendor (due date).
  • CheckFree pays your bill on the same day it debits your account and guarantees your payment.
  • CheckFree debits your account electronically or by paper check depending on what type of payment your payee accepts. NSF charges apply to those transactions just like any other transactions.
  • Because CheckFree doesn’t wait until it has your money in hand, it assumes the risk (in the situation where you don’t have the funds).In the case of the payee receiving a paper check, CheckFree will mail the check prior to your due date to ensure it arrives on time and will not debit your account for that check until the due date. If your payee receives payments electronically, CheckFree will credit the payee on the due date you have indicated and then debit your account on the same day. If your account goes NSF twice, CheckFree will attempt to recover the funds from your payee. If CheckFree is unable to recover the payment, your bill pay privileges will be frozen until you have paid them the money you owe them.
  • Because CheckFree debits your account electronically or by paper check, the same Overdraft Protection you have for those types of transactions will also apply to your bill payments.

What can Members do through online Bill Payment?

  • Set up automatic payments for recurring bills of the same amount, such as your mortgage bill, electric bill, etc.
  • Set up payments to be made to accounts at different times for different amounts, such as your phone bill
  • Send money to any company or individual in the United States
  • Receive some of your bills electronically (E-Bills) through the system (in lieu of a paper bill)
  • Pay a person through Popmoney or person-to-person payments using only a person's name and email address or mobile phone number

Who can I make payments to using Bill Payment?

You can make payments to virtually any business or individual in the United States.

Exceptions include:
  • Tax payments
  • Court ordered payments
  • Payment to payees outside of the United States
  • Payments to other institutions for the purpose of making a deposit

What is the fee for the Bill Payment service?

There is no fee for Bill Payment.

How do I place a Stop Payment in Bill Payment?

If your payment has not yet been sent by CheckFree to your biller you should see a “Cancel” button next to the payment. There’s no fee to stop the payment by clicking the cancel button. If the cancel button is not showing next to the payment, call the Credit Union directly to stop the payment (800.527.3328). Stop payments on electronic transactions that have already been sent to the biller are subject to the Credit Union’s stop payment fee.

Can I print copies of any paper checks mailed to my payees?

Most paper check payments are cleared through your account and you will be able to view these check images within CU OnLine and print them. The easiest way to find copies of these checks is by finding the transaction in your Account History and clicking on the check number (or searching for the transaction under eDocuments/Online Forms and click on Check Images). If you cannot find a copy of your check, the Credit Union still may be able to provide it. Just call the Credit Union (800.527.3328) and ask for copies of the check. Please refer to our Fee Schedule for our check copy fees.

When is the money withdrawn from my account when I pay a bill?

Most payments to major billers and utility companies are sent electronically. These payments will typically be withdrawn from your account on the same date you select for the biller to receive your payment. Other payments are sent via a paper check drawn on your account. The checks will generally debit your account a couple of days following the date the check is deposited/cashed by your biller. These types of payments are typically for smaller merchants such as a gardener, pool cleaning service, medical bill, etc.

Will I be able to view my payment history for a specific payee?

Our system will be able to recall the last 90 days of payment history.

Is my Bill Payment access disabled after a period of inactivity?

As long as you access the Bill Payer service at least once every 6 months, your billers and payment history will remain active and available. If your Bill Payer account becomes disabled due to inactivity, billers may need to be manually reestablished to initiate new payments.

Scheduling Payments

How far in advance should I set up my payments to be paid?

That depends on whether the payee receives electronic payments or checks. Electronic payments post in 2 business days. Payees that receive payments by check will display as having a lead time of 5 days. Once the checks are mailed, we have no control over how long it takes your payee to credit your account.

How far in advance can I schedule a payment?

Payments can be set up as much as 365 days in advance. Recurring payments can be scheduled to occur over any time period in the future, including indefinitely.

How fast are payments delivered to my payees?

  • Payments to electronic payees are delivered in 2 days
  • Payments issued by check are delivered in 5 days
  • When you schedule a payment, the payment calendar indicates the earliest available payment date
  • Approximately 77% of payments to businesses receive payments electronically

Can I cancel or change a scheduled payment?

Yes, you can review, change, or cancel a payment at any time before it is processed. Payments may be processed up to 5 days in advance of the payment due date entered by the user. The system displays an error message if you attempt to modify a payment after it has been processed.

What kind of bill payments are available?

  • One-time payment - The payment date you specify is the date the payment will be received by the merchant, as well as the date the funds are withdrawn from your account
  • Automatic or recurring payment - Occurs at your specified frequency as many times as you indicate

What is a recurring payment?

Recurring payments are automatic payments of the same amount. You do not have to re-enter a new payment each month. These payments can be scheduled for one of several frequencies:
  • Weekly, every 2 weeks, monthly, every 2 months, every 3 months, every 6 months, annually

What do I do if the intended payee never receives my payment?

Contact our Bill Payment provider, CheckFree, directly at 800.877.8021 between 4 am to 10 pm PT seven days per week. CheckFree guarantees payment of your bill by the payment date you indicate.

Are there specific days of the week that payments are made?

Bill payments may be scheduled for any day of the week. However, pay dates scheduled for a Saturday or Sunday will not be processed until Monday or the next business day. Funds are withdrawn from your designated LBS Financial account on the morning of the specified payment date. If there is non-sufficient funds on your account, the system will try one more time the morning of the next business day.

Why do you need to know the phone number of the payee?

The phone number is necessary because we may need to contact the payee directly on your behalf when you ask us to research a failed payment.

What do I do with the part of the invoice or bill that I usually send back to the payee with my check? Does the payee need that to process my payment?

No, you can simply shred or destroy it. All of the necessary information is provided to your payee through our online Bill Payment system. We encourage you to try our E-Bills, or electronic billing which is available through Bill Payment on some of your payees. You will see a "Get Bill" icon next to those payees that offer bills electronically. This will help you eliminate the paper bills coming to you in the mail.

Electronic Bills (E-Bills)

What are E-Bills?

E-Bills are regular statements delivered electronically by your Payee/Billers. Your bills can be paid automatically with Auto-Pay (under a certain dollar amount), or pay the bills according to your chosen schedule or amount.

How do I sign up for E-Bills?

When you initially set-up a payee in Bill Payment, you will have the option to set up E-Bills, if they are available for the merchant. If your payees are already set-up, you can still switch to E-Bills at a later time. To set-up an E-Bill on an existing Payee, go to the Payment Center (Bill Payment home page). Within the Payment Center and the Pay a Bill box, each merchant is listed. To the left of each payee name, an icon that says “Get Bill” will appear if an E-Bill is available. Click on Get Bill to set up E-Bills for that payee.

Will I still receive a paper bill in the mail if I’m set up for E-Bills?

You will no longer receive a paper bill. However you can print a paper copy of any E-Bill, if you like. Your bills, statements, and notices are available online for six months from their arrival date. Contact your financial institution/payee directly for records after six months.

How will I know when there’s a new E-Bill to pay?

When you log on, you'll see the number of new E-Bills, statements, and notices you've received. You'll also receive a reminder email to notify you of new E-Bills in your account mailbox if they have not been viewed within four days of delivery.

When will I receive my E-Bills each month?

Most Payees/Billers will use their established billing cycle, so you can expect to receive your bill at approximately the same time of the month that you currently receive your paper bill.

Funds Availability

Does our existing overdraft protection work for the Bill Payment feature?

Yes! If you have not already, we recommend that you set up overdraft protection on your account. If you pay a bill and have non-sufficient funds to cover the bill, you are subject to the same NSF fee as if you wrote a check and didn't have the funds to cover it. With overdraft protection, you can protect your account from non-sufficient funds by using your Share Savings, Money Market or Visa to back up your Checking account. You may also use CU OnLine to set up your overdraft privileges and confirm the order of accounts set up for overdraft protection.

What happens if I do not have the funds available in my account to pay the bill?

The CheckFree Bill Payment program is focused on making your payment on time, every time. CheckFree assumes the risk in paying your bill, whether or not the funds are available in your account. In the case of the payee receiving a paper check, CheckFree will mail the check prior to your due date to ensure it arrives on time and will not debit your account for that check until the due date. If your payee receives payments electronically, CheckFree will credit the payee on the due date you have indicated and then debit your account on the same day. If there are non-sufficient funds in your account, you will be responsible for an NSF fee. Your account could receive up to two NSF fees as CheckFree attempt to debit your account once more the following business day. CheckFree will attempt to recover the funds from your payee. If CheckFree is unable to recover the payment, your bill pay privileges will be frozen until you have paid them the money you owe them. Please review our Fee Schedule for current NSF and Uncollected Funds fees.

Popmoney Person-to-Person Payments

What is Popmoney?

Within the Bill Payment area of CU OnLine, there’s a link to “Popmoney” which is a person-to-person payment service. If you need to send money right away to a friend or family member and cannot wait the 2-5 days period in sending a bill pay, this is a great feature for you! Also, if you want to make a payment to someone and want to keep your account information and theirs private, this service works perfectly. You only need your friend’s name and mobile number or email address to send money.

How much does Popmoney cost?

The cost is $0.50 per transaction.

How long does it take for a person to receive the money via Popmoney?

The money will be received by your recipient within one business day.

How does the person receive the money via Popmoney?

Your recipient will receive an email or text from Popmoney letting them know you have sent them money. If the person you're sending money to is not registered with Popmoney, they will receive an email invitation to use the service and to claim the money. Their financial institution does not have to offer Popmoney to receive and deposit money into their account. If their financial institution is already registered with Popmoney they will receive instructions to login to their financial institutions website to retrieve the money.

How do I know my recipient retrieved the money I sent?

You can track recent and pending transactions through your history in the Bill Payment site. Click on the History link at the top of the page to track money you've sent or received. You can also see any pending transactions.