FAQs - Account Information

Membership and Account Opening

How do I qualify for Membership?

Click here to visit our membership eligibility page.

How do I open an account?

You may open an account by visiting one of our branches or printing and mailing the Membership Application with a copy of your Driver’s License and a $5 Share Savings Account deposit and $1 membership fee.

Fees

Why do I have a monthly fee for my Checking account?

LBS Financial assesses a $4.00 monthly fee for the Choice Checking account to cover the costs associated with managing your account. If you maintain a minimum balance of either $300 in your Checking or $1,500 in your overall account for the entire month, the entire fee is waived. You may also reduce or avoid the fee by using any combination of two of the following:
  • Direct Deposit your payroll, investment or government check to your Choice Checking account (waive $2)
  • Use LBS Financial-owned ATMs exclusively (waive $2);
  • No branch lobby transactions (waive $2)

What are the fees for a Checking Account?

There is a $4 monthly fee which is waived if you meet certain qualifications. See above for details or click here for more information.

What are the fees associated with having an account?

Click here to review our current Fee Schedule.

Access to My Funds

Why is there a hold on my balance?

There are a variety of reasons that a hold may be placed on your funds. Holds are placed on deposits involving checks to insure that the deposited checks pay before funds are released. If a check is dishonored by the paying bank, the hold insures that the funds are still in your account when the deposit is deducted. When you accept a check from anyone, it is subject to final payment and your responsibility, not the Credit Union’s, to collect from the person who wrote the check should it come back unpaid. Holds can be placed on unverified ATM deposits and Shared Branch deposits. If we are alerted that a check is coming back unpaid, a hold will be placed on your account for the amount of the check. If we suspect fraudulent activity is occurring, holds may be placed to safeguard your funds. Holds are also placed on funds when we are served with a levy or other legal notification.

Will my deposit be put on hold?

In order to determine whether an item will be placed on hold, it is necessary for one of our member service representatives to see the actual check item. You will be notified of any applicable holds.

What is Regulation D?

Click here for information on this Government Regulation that affects withdrawals on your Savings accounts.

How long does it take for checks to clear?

Once deposited or cashed, the time it takes a check to clear will depend on several factors. If the financial institution of first deposit or the paying financial institution processes checks through a clearing bank, it may add an extra day to the time it takes for the check to be entered into the Federal Reserve Bank. If the payee’s financial institution is not local, it may add extra days to the time it takes the check to reach the paying bank. If the check is damaged so the MICR line is illegible, it may add days or weeks to the time it takes the check to reach the paying financial institution.

Many financial institutions are now converting checks into optical images that are cleared electronically. The Check 21 items can clear on the same date they are received by the payee’s financial institution. Other checks may be converted into ACH electronic items which will speed up the time it takes to clear.

Although a check is considered “Stale Dated” if it was written more than 180 days prior to presentment for deposit or payment, the paying financial institution may pay the check. A check represents a contract between the issuer of the check and the payee and there is really no time limit on when that contract expires. The payee could pursue payment of a check well beyond 180 days and even for years after the check was written.

How do I remove the Dormant Status from my account?

Click here to request removal of the Dormant Status on your account.

How can I access my account on the weekends and holidays?

Access your account 24/7, 7 days a week by logging on CU OnLine, through Mobile Banking or through our automated phone system, HomeTeller. You may also contact one of our representatives during business hours or visit one of our branches. Our Bixby (walk-up only), Cerritos, East Long Beach, Lakewood and Los Altos branch are open on Saturdays from 9:00 a.m. to 2:00 p.m.

Managing Your Funds

What is Overdraft Protection and how does it work?

Overdraft Protection is a service that allows a checking or money market savings account to be linked to another account that provides protection against returned items or overdraft. Choices can include using a savings account or a line of credit account to provide protection. When you open a Choice Checking account, you have the option of signing up for Overdraft Protection using an LBS Financial Share Savings account, Special Savings, Money Market, Visa Classic or Visa Gold account.

How can I transfer money to another LBS Financial account?

You may make a transfer by calling one of our phone representatives, visiting a branch, accessing your account by phone through HomeTeller, through Mobile Banking or through CU OnLine.

Direct Deposit

What is the routing and transit number for LBS Financial?

322276855

I am interested in Direct Deposit. What do I need to do?

Just provide your employer with the LBS Financial’s routing and transit number (322276855) and your account number. Specify if you want your money to be deposited to your Share Draft/Checking or Share Savings account. Please make sure to ask your employer or issuer of the check for their specific procedures to sign up for direct deposit.

Managing Your Account

How do I add someone to my account?

If eligibility requirements are met; you may click here to print and mail an application, visit a branch to fill out a new Membership Application or call one of our representatives to request one by mail. You and the new Member must both sign the Membership Application.

How do I remove someone from my account?

You may call or visit a branch to inform us. The primary Member will need to sign a new Membership Application and the joint owner needs to fill out a Voluntary Surrender of Account Ownership form. The Primary and Joint Owner both need to sign this form.

What information do I need to wire funds to my LBS Financial account?

Please follow the instructions for incoming wire:
Send Funds To:

FIRST CREDIT:
Farmers and Merchants Bank
Routing/ABA number 122201198
3140 East Anaheim Street
Long Beach, CA 90804

SECOND CREDIT:
L.B.S.F.C.U.
Account number #02 000040

FINAL CREDIT:
Your name
Your LBS Financial Credit Union account number and suffix

How do I order checks?

Click here to order checks online through Harland Clarke or call one of our representatives.

I want to see a copy of a check that I wrote. What do I need to do?

Copies of your checks may be viewed within CU OnLine or Mobile Banking. Login to CU OnLine to view a copy of your paid check. There are two places to view checks: click on your Checking account from the home page and click on the Display “Transactions” drop down. Select “Checks.” You will have the option to review checks for the previous 12 months. For check copies further back, click on eDocuments/Online Forms in the top navigation and select Check Images. You can search here by check number or check amount. If you are signed up for eStatements, you may also view your checks within your eStatements for up to the previous 18 months (within the statements). If you need check copies and prefer not to use our online banking, you may visit one of our branches, call us or use our secure online feedback form. On the form there is a text box in which you can list the checks for which you want copies. We request that you provide the check number, date cleared and the amount for each. You may obtain free photocopies of two checks per statement. If you need more than two checks per statement, there is a small fee. Click here for the most recent Fee Schedule.

How do I place a stop payment on a check that I wrote?

Click here to complete our online form to place a stop payment, visit one of our branches, use CU OnLine and click on Access Accounts>Stop Payment or access your account through HomeTeller to place the stop.

What do I need to do if I want funds electronically withdrawn or debited from my account?

Provide your LBS Financial’s routing and transit number (322276855) and your account number. Specify if you want your funds debited from your Share Draft/Checking or Share Savings account.

What do I need to do if I want funds electronically credited or transferred to my account?

Provide your LBS Financial’s routing and transit number (322276855) and your account number. Specify if you want the funds credited to your Share Draft/Checking or Share Savings account.

What forms do I need to fill out to dispute a transaction on my account?

You may write us a letter stating the reason for your dispute, details of what transpired between you and the merchant, date(s) and signed by the account holder. You may also visit one of our branches to complete a Dispute Certification.

How do I change my mailing address?

To request a change of address online, you must login to CU OnLine, click on Your Preferences in the top toolbar, then click on “Contact Information.” If you do not have a CU OnLine login, you may either click here to enroll, or call us at one of the numbers above to make your change of address request. We can validate your request over the phone. You may also visit any LBS Financial branch to request an address change.

What forms do I need to fill out if there are fraudulent transactions on my account?

Please visit one of our branches to fill out an Affidavit of Fraudulent Use of a Credit or Debit Card. This form must be notarized after completion to be processed.

What branch should I go to for a Notary Public?

Before visiting one of our branches for a Notary, please call the Credit Union to check on availability for that day.