FAQs
- What is CU OnLine?
- Which accounts can I access through CU OnLine?
- How long does it take for my transactions to show on my account?
- What do I need in order to begin using CU OnLine?
- How much does CU OnLine cost?
- Do I need to apply?
- How do I sign up for Cross Accounts?
- Do I need any special software?
- Can I use CU OnLine from any location?
- How secure is CU OnLine?
- Why can't I log in successfully?
- What do I do if I forgot my password?
- What if my account information is not correct or doesn't appear on CU OnLine?
- What are the business hours for CU OnLine?
- Can the joint owner on my account use CU OnLine?
- Can I use CU OnLine directly from Quicken or Microsoft Money?
- Are there limits on the number of transfers I can make?
- Are there limits to the number of times a day I can log in to CU OnLine?
- Questions regarding our Bill Payer Service?
What is CU OnLine?
CU OnLine provides a convenient and secure way to access your account 24 hours a day, 7 days a week, through the Internet. You can:
- View your account balances
- View your account history and copies of cleared checks (up to the last 6 months)
- Transfer funds between sub-accounts and your other LBS Financial accounts
- Make payments by transfer to loan accounts and credit cards
- CU OnLine Tips
Which accounts can I access through CU OnLine?
You can access all of your LBS Financial sub-accounts including your Visa. Our IRA accounts are accessed as totally separate accounts.
How long does it take for my transactions to show on my account?
Transactions are posted instantly to your account (in real-time) just as if you were to visit one of our branches or called one of our phone representatives.
What do I need in order to begin using CU OnLine?
To access your account, you will need the following:
- For security reasons, CU OnLine is not automatically enabled. You must complete and submit an online application or apply over the phone or in one of our branch offices. Click here for our online application.
- Any type of computer that can access the Internet
- An Internet Service Provider
- A Web browser that meets our minimum specifications
- Your LBS Financial account number
How much does CU OnLine cost?
CU OnLine is free of monthly service charges. In addition, the bill payment service is also available without a monthly service charge.
Do I need to apply?
Yes. For security reasons, CU OnLine is not automatically enabled. You must complete and submit an online application or apply over the phone or in one of our branch offices.
Click here for our online application.
How do I sign up for Cross Accounts?
You may also transfer money to other Credit Union Accounts on which you are a joint owner or for which you have the account owners' permission.
Transfers to other Credit Union accounts are called Cross Accounts. To verify that you qualify for Cross Accounts, visit us,
call us or fill out an online Cross Account Application. A link to the Cross Account Application is also on the Transfers page in CU OnLine.
(From the Transfers section, check the list of "To Accounts". If your cross accounts are listed, you are already set up.)
Do I need any special software?
No. If your computing device meets our minimum hardware and software requirements, and you are already able to access sites on the Internet, you will be able to access our
main website and the CU OnLine site. For a list of the requirements, please visit our System Requirements page.
Can I use CU OnLine from any location?
Yes, as long as you can access the Internet using a web browser that meets our minimum requirements, you may use CU OnLine from any location in the world, 24 hours a day.
How secure is CU OnLine?
Very secure. LBS Financial uses industry standard, state of the art SSL security to ensure the protection of your account information. Refer to our Online Security Page for detailed information.
Why can't I log in successfully?
- Most login problems are due to incorrect IDs and Passwords. Our passwords are case sensitive. Be sure you don't accidentally have your keyboard CAPS LOCK on. Be careful of that when you set your password as well.
- If you click the logon button and nothing seems to happen except that the ID and Passwords fields return to empty,
cookies are not enabled in your browser settings. CU OnLine requires that session cookies be enabled.
What do I do if I forgot my password?
You can submit a Technical Support Request or call us at 714.893.5111 or 562.598.9007 during normal business hours and we will re-set your password for you.
What if my account information is not correct or doesn't appear on CU OnLine??
Please submit a Technical Support Request or call us at 714.893.5111 or 562.598.9007 during normal business hours.
What are the business hours for CU OnLine?
If you need to talk with an LBS Financial representative regarding CU OnLine, someone will be available to help you during normal business hours.
You may also submit a Technical Support Request and we will respond within one business day.
Can the joint owner on my account use CU OnLine?
Yes, joint owners can access the account in the same way that you do. Please note that there is only one password allowed per LBS Financial account, so if you wish your joint accountholders to have CU OnLine access, you must give them your password.
Can I use CU OnLine directly from Quicken or Microsoft Money?
No. But you can download your account information while logged in to CU OnLine. Money Active Statements and Quicken Web Connect are available along with text and CSV formats.
Are there limits on the number of transfers I can make?
There are no limits on transfers from LBS Financial Checking accounts or lines of credit. However, Federal Regulation D limits the number of electronic transfers from Savings accounts to a maximum of six per month.
The maximum of six includes transfers made via electronic methods, such as HomeTeller, CU OnLine, and through our Call Center.
Are there limits to the number of times a day I can log in to CU OnLine?
There are no limits on how often you can use CU OnLine. Visit CU OnLine as often as you like.
Questions regarding our Bill Payer Service?
See Bill Payer FAQs
