Working with you to protect your accounts

There has been a lot of news lately about compromised cards and plastic card (ATM, credit card) fraud. As criminals become more sophisticated, the need to protect your account becomes greater. Your Credit Union has systems in place to help prevent fraud and protect your account(s).

Current Fraud Protection System

1. We review every transaction that takes place with your ATM or VISA card.
2. If a transaction is made that falls outside of your normal spending patterns, it is sent to our fraud protection team for review and analysis.
3. If the transaction looks suspicious, our fraud team will attempt to call you to verify the legitimacy of the charge.
4. A temporary block may be placed on your card to prevent additional transactions from being made until we hear from you.

New Fraud Protection System

In addition to the system above, beginning on March 19, 2007, every VISA signature transaction will be reviewed by our fraud team before an authorization is granted. In some instances, you may be declined at the merchant location if the activity is considered extremely suspicious.With a simple call to our Member Service Call Center, we’ll validate the transaction and allow you to continue shopping immediately.

Because we will attempt to contact you regarding suspicious activity, please make sure we have current telephone numbers for you, both during day time and evening hours. If you have a cell phone number where we can easily contact you, please take the time to provide that number to us. If you are planning a trip, please let us know the dates and places of your travel ahead of time so we can notate your file.

We hope you will enjoy the peace of mind that comes with knowing your card carries the latest state-of-the-art security features.

If your card is blocked or declined due to our new Fraud Protection System, please contact the Credit Union directly to remove the block. If after hours, please use the following numbers:

Calling from inside the U.S.

Debit or ATM Card - PIN Transaction Number: 888.241.2440

Debit or Credit Card - Signature Transaction: 866.543.6313

Calling from outside of the Country

Debit or ATM Card - PIN Transaction Number (call collect): 909.941.1034

Debit or Credit Card - Signature Transactions (call collect): 727.227.2447